Terms and Conditions - LABO-NOIR | YOUR LAB FOR LUXURY
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Terms and Conditions

Welcome to LABO-NOIR. LABO-NOIR and its affiliates provide access to the LABO-NOIR.com website (the “Website”) and sell our products to you subject to the terms and conditions set forth on this page. Please read these terms and conditions carefully before using the LABO-NOIR website. By using the LABO-NOIR website, you signify your agreement to be bound by these terms and conditions.

LABO-NOIR is a brand created and owned by The Scent Company (KVK 34237180).

 

ACCOUNT

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to take responsibility for all activities that occur under your account or password. You must take all necessary steps to ensure that the password is kept confidential and secure and notify us immediately if you have reason to believe that your password has become known to someone else, or if the password is being or is likely to be , used in an unauthorized manner. Please ensure that the information you provide to us is accurate and complete and that you notify us immediately of any changes to the information you provided at registration.

LABO-NOIR reserves the right to deny access to the website, terminate accounts, remove or edit content, or cancel orders in its sole discretion. If we cancel an order, it will be free of charge to you.

PURCHASES

All orders are subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by other customers.

LABO-NOIR offers products for sale that are in stock and available for shipment from our distribution center. However, from time to time we wait for shipments from our suppliers. Consequently, from time to time you may have the opportunity to make an advance payment for certain items, in which case you will be able to make a purchase in advance. This ensures that you will receive this item on a priority basis once the designer’s stock has been delivered to LABO-NOIR. LABO-NOIR only takes advance orders for stock scheduled for delivery by a designer. Your rights with respect to Pre-purchase are the same as those for any other purchase from LABO-NOIR. Alternatively, you can easily choose to register your email address for notification of arrival of selected out-of-stock merchandise.

Items received in stock may have been pre-allocated to meet Advance Payment Orders and customers making advance payments will receive items with priority to waitlisted customers or customers ordering through the website for immediate delivery. Please note that we may not be able to deliver selected Advance Payment products due to production or quality control issues identified when we receive an order in stock. In these circumstances, we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of notification that merchandise is no longer available.

If you have registered your email address for notification of the arrival of a specific product on our website, we will attempt to notify you by email within 48 hours of the product being available on the website. Please note that on occasion, certain products that are particularly in demand may sell out during this period.

LABO-NOIR stores a record of your transactions for a minimum of one year.

LABO-NOIR does not sell products that children purchase. If you are under the age of 18, you may use LABO-NOIR only with the assistance of a parent or guardian

Please read our return policy, which applies to products purchased from us.

PRICE & PAYMENT

We provide information about the availability of products sold by us on the website, including on each product information page. Other than what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that shipping estimates are just that. They are not guaranteed shipping times and should not be relied upon as such. As we process your order, we will notify you by email if any products you order prove to be unavailable.

Prices are subject to change and LABO-NOIR reserves the right to apply changes at any time at its sole discretion. Please check the final sale price before submitting the relevant order form. Prices on the website include VAT at the applicable rate.

Goods remain the property of LABO-NOIR until payment is received and approved.

DELIVERY

You shall own the goods on and from the later of the time when: (a) we receive payment in full, or (b) we deliver the goods to you.

LABO-NOIR insures each purchase during the time it is in transit until it is delivered to the delivery address you provide. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift), you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and performance by LABO-NOIR and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you have given us.

Please note that we aim to ship all orders within 24 hours or 48 hours during sales periods. Delivery times shown on the site are estimates and are for guidance only and begin from the date of shipment. In any case, we will deliver the goods to you within 30 days from the day we accept your order. LABO-NOIR is not responsible for any delays caused by customs clearance processes.

If delivery is delayed due to an event beyond our control, we will contact you as soon as possible to let you know and will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of significant delay, you may contact us to cancel your order and we will provide you with a refund for any goods you have paid for but not received.

RETURNS

Returns are only processed if they are still in original condition. Products should not have been opened/used and the packaging should still be sealed. If there are specific questions about returns, please contact our customer service. Further processing of returns can be found on the returns page.

PROMOTIONS

Promotion codes are not transferable and there is no cash alternative. In addition, they cannot be used in conjunction with any other promotional code or offer and must be redeemed by the published date, if provided.

COPYRIGHT

All content on the website, such as text, graphics, logos, button icons, images and software, is the property of The Scent Company or its subsidiaries (collectively LABO-NOIR or republicoffragrances.com), its affiliates or its content providers and is protected by Italy, European Union and international copyright and database law. The compilation of all content on this website is the exclusive property of LABO-NOIR and its affiliates and is protected by the laws of the Netherlands, the European Union and international copyright and database law. All software used on this website is the property of LABO-NOIR, our affiliates or our software suppliers and is protected by Dutch, European and international copyright laws.

You may not systematically extract and/or reuse any part of the content of the website without the express written consent of LABO-NOIR. In particular, you may not use data mining, robots or similar tools to collect and extract data (once or frequently) for reuse of substantial parts of this website without LABO-NOIR’s express written consent. You also may not create and/or publish your own database of substantial (e.g., our prices and product listings) portions of this website without LABO-NOIR’s express written consent.

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